FAQs Is it more cost effective to replace or repair my rigid endoscope? A new/service exchange endoscope will cost you in the region of R16 000.00 to R50 000.00 where as a repair costs around R5 000.00 – R10 000.00 for major repairs. Does my repaired scope carry a warranty and if so for how long? Yes, your rigid scope repair will carry a 12 month warranty on all parts & labour. (This excludes in proper handling and negligence). All flexible endoscopes repairs carry a 6 month warranty. Do you offer any form of endoscope training regarding cleaning, maintenance and care of flexible as well as rigid endoscopes? Yes, Phoenix Surgical offers in depth training on the care, maintenance and safe handling of rigid and flexible scopes of all OEM Brands. Can Ultrasonic and T-probes be repaired? Yes, Phoenix Surgical has full repair capabilities on all ultrasonic and T-Probes. Do you repair surgical instruments? Yes, Phoenix Surgical has a full surgical instrument repair division. How long will my order take to be processed? We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide. Can you modify surgical instruments? Yes, certain instruments can be modified. Do you repair dental hand pieces? Yes, we have full capability on all OEM Brands. Do you supply loan units? Yes we carry over 100 rigid loaners as well as about 20 flexible video scopes.